• Free next day delivery
  • Free returns
  • Lifetime warranty
Book Consultation
  • Free next day delivery
  • Free returns
  • Lifetime warranty

Expert Advice

We love sharing what we know, so here’s some
information we think you’ll find useful.

Vashi.com is committed to delivering a streamlined, satisfying shopping experience allowing our customers to save time and money. Please see our terms and conditions for further details.

Thousands of customers' feedback:

We are delighted that so many of our customers have contributed fantastic feedback, letters and product reviews to our company. After all, we don't simply expect you to take our word for it.

Free extended returns to :

At Vashi.com we are committed to the best customer service, quality products and your complete satisfaction. If for any reason you are not entirely satisfied, simply return your purchase to us by and we will gladly refund your money including return postage costs - or we can easily exchange your item for another item. No questions asked, but feedback is always welcome.

Free, easy returns, online or in person:

We are confident that you will be delighted with your purchase. However, if it doesn't impress we will reimburse you for the postage costs for returning the item to us. 

Free next-day delivery:

All orders placed and completed by midday will be dispatched the same day. Most custom jewellery ships within one day. Please make sure to confirm your order completion date with our customer service team.

All diamonds are in stock:

Every single diamond is in stock and delivered the next day if ordered before midday.

Safe, secure shopping:

Your privacy is important to us. We use the latest technology to ensure your information is safe so that you can have fun shopping.

Personal service, 7 days a week:

Each of our Diamond and Engagement Ring Experts have been extensively trained in diamonds and jewellery before they make it to the phones, emails and chat. We aim to provide the best buying experience on the internet; exceeding your expectations in every communication.

Free upgrade for life:

Vashi.com allows you to upgrade your originally purchased diamond engagement ring by paying only the difference in price. Simply, find what you are looking for on our website or by speaking with us and we'll do the rest.

Discreet, beautiful packaging:

Your jewellery will be carefully packaged by our fulfilment team. Our outer packaging is large, plain and discreet, perfect for surprises, although your jewellery itself is presented inside in a beautiful gift box, with free optional gift wrapping.

Ethical Diamonds:

Vashi.com guarantee that every diamond we sell is conflict free.

The Vashi.com Conflict Free Diamond Guarantee.

Vashi.com only deal directly with bona fide sight holders of the Diamond Trading Company, the world’s largest diamond miner.

We deal only with associated companies who, like us, proudly adhere to and enforce the standards established by the Kimberley Process Certification Scheme, an international system introduced in 2003 which polices the trade of diamonds to ensure they are from sources free of conflict.

Subsequently we have in place a robust Kimberley Process led policy to obtain written guarantees for the diamonds we purchase from our suppliers. We only purchase diamonds from sources which are internationally recognised as professional members of the diamond trade.

Vashi.com also follows all guidelines and recommendations from the World Diamond Council.

We know where our diamonds are mined and the conditions in place at those mines. Thanks to our direct supply chain we are able to track our diamonds from mine to market to ensure that they are mined, cut, and polished in a socially and environmentally responsible manner.

We will continue to support and promote any process working towards maintaining human rights and best practice working conditions in the diamond trade. Vashi.com is a conflict-free supporter and has a zero-tolerance policy toward conflict diamonds.

Warranty Limitations:

Vashi.com purchases are void of lifetime warranty and refunds or exchanges the moment a third party jeweller attempts to work on any piece of Vashi jewellery.